No returns accepted on course books that are not in the brand new, untouched condition in which they arrived. If the box has been opened, do not remove any packaging that exists around the book if you wish to return it for a credit. If the purchase was made through
Amazon.com please log into your Amazon account to request a refund authorization. If the purchase was
made through the RxPrep website the text can be returned if within 30 days of purchase AND if the package
is unopened. Write your name and order # with a Sharpie marker on the outside of the box and send to our
office at: RxPrep, 124 Center Street, 2nd Floor, El Segundo, CA 90245. Notify us by email by clicking on
"CONTACT" at the website to inform us that the book is being returned. We are not able to refund books
ordered at the RxPrep website which have been returned to the Amazon fulfillment center.
Course books obtained through a school, from an employer or through a group organization cannot be returned to RxPrep for a refund. If you need to return a text received from your school or employer, please contact them directly.
Refunds can be requested within 10 days of purchase and if log-in records indicate that the user has not accessed more than one online lecture. If the text is unopened it can be returned for a refund; otherwise the cost of the text ($168) is deducted from the course cost. A 10% administrative cost is deducted with any online course refund.
If the online course is purchased after the test bank has been purchased, please send us a message by clicking on the "CONTACT" tab at the RxPrep website. If the online course is purchased within 30 days of the test bank purchase the cost of the test in-full will be reimbursed. If greater than 30 days since the test bank was purchased at the time the online course is purchased the time remaining on the test bank will be reimbursed. Test bank purchases bought as independent items are not reimbursable.
Test banks bought individually are not refundable and cannot be extended; please choose your access period carefully as the price is not much higher to select a longer access period.