Return Policy

NAPLEX Course Book
NAPLEX Course Books are eligible for return if these criteria are met:
  • The Course Book is brand-new and untouched.
  • Purchase of the Course Book was made within 30 days of the refund request.
Purchases made through the RxPrep website
All requests for Course Book returns must first be sent to RxPrep Support at support@rxprep.com, or by clicking the “Contact Us” tab on the RxPrep website. A customer support specialist will review your request, and if the criteria have been met, return instructions will be provided.

Refunds are processed when the NAPLEX Course Book has been received at the office.

Please note: all RxPrep Course Books are packaged and distributed by Amazon. If the Course Book was ordered on the RxPrep website, do not return it to Amazon. Course Books ordered through the RxPrep website must be shipped to the RxPrep office. We are not able to process refunds for Course Books that are returned to Amazon.

Purchases made through Amazon.com
If the Course Book was purchased through Amazon, please log into your Amazon account to request a refund authorization.

Please note: if you are not sure where to return your Course Book, please check your original receipt to see if your purchase was made through Amazon or the RxPrep website.

Course Books obtained through a school, an employer, or a group organization
If you need to return a Course Book received from your school, employer or group organization, please contact them directly.

Online Courses
Refunds for Online Courses can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has accessed more than one online Video Lecture or has attempted any of the Test Banks. A 10% administrative cost is deducted with the Online Course refund.

NAPLEX Online Course
If the NAPLEX Course Book and Online Course were purchased as a bundle, and the Course Book is in brand new and untouched condition, the NAPLEX Course Book can be returned for a refund. Otherwise, the cost of the NAPLEX Course Book ($188) will be deducted from the refund total of the NAPLEX Online Course. 

CPJE and MPJE Online Courses
If the CPJE or MPJE Course Manual is in brand new and untouched condition, the Course Manual can be returned for a refund. Otherwise, the cost of the CPJE and/or MPJE Course Manual ($24.50) will be deducted from the refund total of the CPJE and/or MPJE Online Course.

If the NAPLEX Course Book, CPJE or MPJE Course Manual are being returned, refunds will be processed once we have received the hardcopy product back in our office and verified that they are in new, untouched condition.

State-specific supplements purchased beyond the 2 states provided with each MPJE Online Course purchase are not eligible for returns, refunds or exchanges.

Transfers to anyone or sharing access will result in the account being locked and disabled, with no refund for time remaining.

Test Bank
Test Banks bought individually are non-refundable and are not eligible for access extensions or transfers to other students. Please choose your access period carefully as the price is not much higher to select a longer access period.

Exception: if the NAPLEX Online Course is purchased within 30 days of the Test Bank purchase, the full cost of the Test Bank will be refunded. If the NAPLEX Online Course is purchased after 30 days from the Test Bank purchase, a prorated refund for the remaining number of days on the Test Bank will be provided.

If the NAPLEX Online Course is purchased after the Test Bank has been purchased, please email support@rxprep.com or click the “Contact Us” tab on the RxPrep website.

Transfers to anyone or sharing access will result in the account being locked and disabled, with no refund for time remaining.


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