RxPrep Frequently Asked Questions

I reset my password but the password doesn't work.
Click on Contact Us and send us a message; we'll reset it for you right away.
Help! I can't click on a Test Bank question.
This is a browser issue. Try updating your browser to the latest version or install a new browser. We recommend using Google Chrome. You can update your browser by installing the latest version at your browser's website. You can visit the links below to find a new internet browser or update your current one. 

 Google Chrome
— Mozilla Firefox
 Internet Explorer 9 (Windows)
 Safari (Mac)
Why doesn't audio and video play instantly?
If you are using a hand-held device please get the latest version from the App Store or Google Play. We cannot support iPads version 1 or 2 running a version of iOS older than 6.2. If you have slow internet connections or an older computer, downloading videos may take longer. Videos do not need to download completely before they start playing, so if your video seems to be playing faster than it's downloading, just hit pause to let it download fully. Video can sometimes take 30-50 seconds to display, or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If you choose to continue running these systems, be patient. You may just have to wait a little longer to view videos. If the problem persists please contact us via the contact page.
Why can't I see the video?
Verify that you meet the system requirements as outlined in "What do I need to view our video?" If you still have difficulty accessing our video, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again.
Why can I see the video, but I cannot hear anything?
Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires. Check the sound on the video and the computer to make sure it is turned up.
What can I do if the video playback stops or plays slowly?
If playback stalls, stops or plays slowly, try one or all of the following:

 Refresh your browser or close your browser and open it again.
 Drag the rewind button back in time several minutes in the video's timeline.
Avoid internet congestion by waiting several minutes before viewing the programming again.
 Close other computer applications that may be open at the same time.
I am having a problem with my Flash player. What should I do?
Make sure that you have downloaded the latest version of Adobe Flash: http://get.adobe.com/flashplayer/. If your flash player is having problems, you should consult Adobe's troubleshooting page: http://kb2.adobe.com/cps/191/tn_19166.html
I have specific drug information, clinical concepts or calculation questions. Is there someone I can contact?
The fastest way to get help is to email us from the "Contact" page. Emails are responded to within 24 hours. If it can't wait, give us a call. We are here to help.
How will course books be shipped and how long will it take to arrive?
All text (course) books ordered from the RxPrep website are shipped via Amazon shipping, which uses a few different delivery options. You will receive an email that includes the shipping provider and tracking number once your text ships. It takes 5-10 working days for the text to arrive if you use the standard "free shipping". If you need the text faster, choose "Expedited" shipping which costs $10.50. The text will arrive within 2-4 days. 
How do I access the Test Bank/Online Lectures?
Once you have purchased the test bank or the online lecture videos, you can access them by signing into your account. Once you have signed in, you will be on your dashboard. You can continue a video or test, or select a new one under the tab "elearning".
What do I need to view the online course?
You will need to use a browser that has JavaScript enabled and Adobe Flash installed.

Internet Browser Requirements For security reasons it's also best to use the latest version of whichever browser you are using. The operating system you use determines which browser you need to view videos.
We suggest using the Chrome browser verison 10.x or higher.

Java Script Requirements Please make sure that your Javascript is enabled on in your internet browser. Click here to find out how to enable JavaScript in your browser: http://support.microsoft.com/gp/howtoscript
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